Terms & Conditions

These Terms & Conditions apply to all purchases made through the Velina Jewelry website and can be contacted via info@velinajewelryco.com.

Scope

By placing an order through our website, you agree to these Terms & Conditions.

Product Information

We make every effort to describe our products as accurately and up to date as possible. Despite our care, typographical errors, pricing errors, or inaccuracies may occur. No rights can be derived from such errors.

Orders and Payment

Orders are processed after full payment has been received. Available payment methods may vary depending on the country. It is the customer's responsibility to verify which payment methods are available in their location. Products are shipped directly from our supplier in China.

Processing and Delivery

The average processing time is 1 to 3 business days. The estimated delivery time is 6 to 11 business days, depending on the destination. These timeframes are estimates only and may vary due to external factors.

Returns and Cancellations

For information regarding returns and cancellations, please refer to our separate Return Policy.

Liability

Velina Jewelry is not liable for loss or damage during shipping if the tracking information shows that the package has been delivered to the address provided by the customer. The customer is responsible for entering accurate address details.

Intellectual Property

All content on this website, including text, images, logos, and other materials, is the property of Velina Jewelry and may not be copied, reproduced, or used without prior written permission.

Complaint Procedure

Complaints can be submitted to info@velinajewelryco.com.

We strive to provide a substantive response within 1 business day.

Governing Law

These Terms & Conditions are governed by applicable law.