Shipping & Delivery Policy

We strive to deliver your order as quickly and carefully as possible. This document contains all information regarding our shipping and delivery policies.

Processing Time

Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive an email containing the relevant tracking information.

Delivery Time

The average delivery time is 6 to 11 business days, depending on your location. Please note that delivery times may be extended during peak periods or due to external circumstances beyond our control.

Shipping Method

Orders are shipped through reliable shipping partners. Once your order has been dispatched, you will receive a tracking number that allows you to monitor the status of your package.

Shipping Costs

Shipping costs are displayed during the checkout process. These depend on the destination and the selected shipping method.

Responsibility During Shipping

Once the tracking information indicates that the package has been delivered to the address provided by the customer, responsibility transfers to the customer. It is important that address details are checked carefully. Any address changes must be communicated within 24 hours of placing the order.

Contact

If you have any questions regarding shipping or delivery, please contact us at info@velinajewelryco.com.